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Mastering the art of retail sales
Curriculum
6 Sections
12 Lessons
10 Weeks
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Introduction
2
1.1
Introduction – babycity and Our 7-Step Sales Success Formula
1.2
Becoming a Babycity Brand Advocate: More Than Just a Store
Welcoming and acknowledging the customer
3
2.1
Welcoming and Acknowledging the Customer Part
2.2
Uncovering Needs – why did the Customer come in?
2.3
Ways to Engage First-Time Parents
Customer Connections
2
3.1
Uncovering Customer Needs, and Identifying and Acting on Buying Signals
3.2
Building Rapport and Availability
Making the sale
3
4.1
Cross-Selling & Up-Selling
4.2
Guiding Baby Budget Conversations
4.3
Overcoming objections to Close a Sale
Loss Prevention Techniques at Babycity
1
5.1
Loss Prevention Techniques at Babycity
Unlock the Full Potential of Bub Club™
1
6.1
More Than Just Discounts!
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